Synthesizer Service Center - Service Example

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Example of a typical Service Process

In the following we will show you how we usually proceed a successful synthesizer service. In principle, we work according to this method to be able to offer you always the same optimal service quality.

1. Contact us
If you have a defective synthesizer, then please contact us. You can write an e-mail or a fax, or simply call us on the phone (If we are not able to take your call please leave a message).

After that we will open a new case in our customer care system and we will look after you personally so that you´ll get a fast solution.

For an efficient communication we kindly ask you to tell us your name, e-mail address and telephone number.

2. Fax us the completed customer order form for synthesizer service
If you decide for a service in our Synthesizer Service Center please complete our customer order form for synthesizer service and fax it to following number: ++43-1-905 94 27.

3. Organization of the transport
After receiving your order form, we will care on request about the organization of the transport. Either we pick up your synthesizer personally (if you are in Vienna) or we will organize our long term forwarding agency.

For transport with a forwarding agency please pack your device into the suitable flightcase or wrap it in bubble foil surrounded by carton. You are responsible that your unit is ready and safe for the transport.

If you are outside of the European Union (Swiss, Australia, Canada, USA, etc.) we can provide a PDF with the ready-to-print customs declaration. Simply print the PDF and put it onto the box. So you save money because of avoiding hight customs fees due to wrong declaration. If you want this, please contact us.

The forwarding agency will contact you and makes an appointment for the collection.

4. Confirmation
As soon as we receive your device, we will send you a confirmation.

5. Repair and status update
During the repair we will inform you about success and partial success of the repair.

6. Invoice and service report
After the successful completion of the service we issue an invoice and write an extensive service report. You can pay per credit card, money transfer or in cash (if we meet each other personally)

7. Return transport
After you have payed the invoice we care about the return of your device. The forwarding agency will contact you to make an appointment for the delivery of your synthesizer.

8. Feedback
About three weeks after delivery we will kindly ask you for your feedback if you are satisfied with the service. If your device works great we close your case in our customer care system. Also your feedback in our feedback forum is highly appreciated.

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