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Our philosophy
at Synthesizer Service
We
are synthesizer freaks, so we are at home in any kind of analogue or
digital synthesizer or sampler. Our specialities are service,
repair, restoration and own developments for many vintage synthesizers (upgrades,
modifications, MIDI interfaces, sounds and documents). Our main
competence is the service and maintenance of equipment by Fairlight,
PPG, OSC and Elka Synthex.
Our
success is based on four pillars:
- Technical
competence
- One hundred per
cent customer orientation
- Highest demand
on quality
- Effective repair and service
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1.
Technical competence
For
the successful and economical repair of music electronics the
technical competence is extremely important. We are specialized in high end systems like
PPG, Fairlight or Elka Synthex, exotic stuff like OSC
OSCar, and
of course
any other analogue or digital synthesizer built in the recent
30 years.
Since
we use a lots of PPG, Synthex and Fairlight equipment in our service
department, you only have to send the defective card, not the whole
PPG Wave, Synthex synthesizer or CMI mainframe. Because you only have to send us a tiny card you
can save a lots of money. We can put your defective card into our
service units and do a very fast and cost effective job!
Please find below some of the instruments we have successfully
repaired.
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ARP: |
Odyssey, ARP 2600, Avatar |
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Cheetah |
MS-6 |
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DK: |
Synergy II |
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Doepfer: |
A-100 Modular System, MCV-1,
... |
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Elka: |
Synthex (repair
of Synthex voiceboards) |
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EMU
Systems: |
Emulator 2,
Orbit, Morpheus |
|
Ensoniq: |
ESQ-1,
SQ-80, Mirage |
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Eventide: |
H-3000 Serie |
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Fairlight: |
CMI
I, CMI II und CMI IIX (repair
of
channel cards) |
|
Korg: |
EX-8000,
Wavestation, DSS-1, Polysix, Poly-61, Mono Poly, Poly 800, MS 10,
MS-20, PS-3100, Korg Trident.. |
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Moog: |
Mini-Moog,
Memorymoog, Moog Modular System … |
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MOTM: |
Synthtech MOTM Modular
Synthesizer |
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NED: |
Synclavier
II |
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Oakley: |
Modular Synthesizer |
|
OSC |
OSCar |
|
Oberheim: |
OB-1,
OB-8, OB-X, Matrix 6, Matrix 12, Xpander, OB-MX, Cyclone,
DPX-1... |
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PPG: |
Wave 2, Wave 2.3, Wave 2.2 (repair of PPG boards) |
|
Rhodes: |
Chroma |
|
Roland |
System 700, Jupiter 6, JX-3P, JX 8P, JX10, D-50,
Juno 106, Juno 60, SH-101,
TR808, etc... |
|
Sequential: |
Prophet 5, Prophet 10, Prophet VS, Pro One, ... |
|
Waldorf: |
Microwave I, Pulse, 4-Pole |
|
Yamaha: |
TX-802, DX-7, SY-1, ... |
|
Zoom: |
Various effect units |
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2.
One hundred per cent customer orientation
The personal contact to you is important for us. Beginning
from the first contact you will be individually looked after by a
contact person. We will support you
at the local fault delimitation, the transport, inform you regularly
about the status and give you beside the invoice a detailed
service report. So you are well informed about the status of
your synthesizer´s service.
If you want us to repair your music equipment, you have to do only
two things, no matter if you are at home in Vienna, Cologne,
Hollywood, or Sydney:
We
will organize the remaining things!
If you are in the area in or around Vienna we offer you our
individual transport service.
If you are an international customer we can organize our long
term partner forwarding agency and additionally care about the customs
declaration. The forwarding agency will call you for an appointment for
picking up your unit. After repair the same cargo company will
contact you when they can deliver your unit. Our forwarding agency
operates
world wide!
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3.
Highest demand in quality
Quality management is more than a modern headword, it is part of our
business philosophy. Predefined internal processes and a
mature customer care system supports us to be the high
quality service partner which is highly appreciated by our
customers.
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4.
Fast and cost effective repair or service
Comprehensive know how, modern measuring
instruments, a tight time management and an extensive spare part
stock is the guarantee for a fast repair.
We offer two
service classes according to the urgency of the repair:
- Economy
Class (6 to 10 working days)
- Priority
Class (1 to 3 working days)
At
normal exploitation a repair (rate model "Economy class")
lasts approximately between 6 to 10 working days. According to its
arrival the equipment will be queued, repaired and after payment
immediately shipped back to the customer.
In urgent cases we can repair immediately (rate model "Priority
class"). Your unit will be repaired immediately after arrival
in our service center. After repair and payment the unit will be
shipped back to the customer.
Of course it is a prerequisite that all necessary spare parts are on
stock or available.
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(C) Virtual Music´s
Synthesizer Service Center
Changes without notice!
Last modified:
27.11.08 |
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