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Date
2016-11-21
Name
J.E. Martinsen
Instrument
OSC OSCar
Location
Norway

My OSC OSCar has been out of order for over twenty years, after a rather short lasting fix done by a service shop at the time. That made me a bit hesitant to send it off for a full service and repair, at least until I felt confident it would be in good hands.

This weekend I was reunited with my now fully functioning OSCar thanks to the efforts of Alexander at Virtual Music. His service has been highly efficient and professional, every step of the way towards full recovery of the OSCar.

Needless to say perhaps, I've almost forgotten to eat and sleep after plugging in the synth upon return to base. The OSCar works perfectly and sings beautifully, just as I remembered it for all these years!

Thank you, Alexander!

Date
2016-06-10
Name
Franck
Instrument
PPG Wave 2.2
Location
France

Hi Alexander, how are you?

I wanted to thank you again for your magic work. Everything work as it should. It was a pleasure to meet you and see how passionate you are and the knowledge and skills it represent to do what you do.

Hope we will stay connected.
Cheers,
Franck

Date
2016-02-23
Name
Hugo Tichborne
Instrument
PPG Wave 2.2
Location
New Zealand

Alexander is PPG tech genius!

He has given my Wave 2.2 a new lease of life and it now plays better then it ever has!  Not only did he fix the obvious issues my Wave had but he also identified some potential issues that could have effected it in the future and remedied them as well.  Alexander is a true professional and is a pleasure to deal with.  Thanks!

All the best
Hugo
Goldbaby

Date
2016-02-19
Name
Tony
Instrument
PPG Wave 2.3
Location
Melbourne, Australia

I am so grateful for Alexander's repair service. I had some trepidation shipping PPG Boards all the way from Australia to Austria, but I needn't have. Alexander sent very clear instructions, kept me up-to-date on progress very regularly and managed to fix all the problems in the boards (and there were quite a few!). He is clearly an absolute expert in his field.

On top of all that, he was an absolute pleasure to deal with and clearly wanted my Wave to stay in perfect working order for another 10 years!

If I ever had a problem with one of my keyboards, I would have no hesitation in contacting Alexander for his help.

Date
2016-01-03
Name
Günther Köhl
Instrument
Waldorf Microwave 1
Location
Germany

Translation: I can only join the positive comments. The order was done very quickly and carefully. I was informed about "minor problems" ("Other customers also wanted to have changed this, would you like this too ? ") Alexander is an absolute expert, loves the equipment and treats the customer equipment as if it were his own. A unqualified recommendation, not only for PPG, EMU & Fairlight.

Original Text: Ich kann mich den positiven Kommntaren nur anschließen. Der Auftrag wurde sehr schnell und sorgfältig erledigt. Über JEDEN Arbeitsschritt wurde ich per E-Mail informiert, quasi eine Online-Berichterstattung) (Ist das Standard bei Virtual Music?)  Zudem: Ich wurde dezent auf "Nebenprobleme" hingwiesen ("Andere Kunden wollten auch dies geändert haben, möchten Sie dies auch?") Alexander ist ein absoluter Fachmann, liebt die Geräte und behandelt die Kundengeräte, als wären es die Eigenen. Eine uneingeschränkte Empfehlung, nicht nur für PPG, EMU & Fairlight.

Günther Köhl
Köln

Date
2015-07-26
Name
Oldgearguy
Instrument
Elka Synthex
Location
USA

One of my voice cards was showing strange problems - sometimes the resonance on one of the voices would drop out and sometimes be OK.  The Virtual Music folks were able to track down a faulty soldering job on one component and repaired the card perfectly.

Date
2015-06-15
Name
KRZSYS
Instrument
all of my beauties
Location
vienna

I do always sleep well, and i know why i wake up with a smile : ) thank you! virtual music expands my life in many ways. sudden death could be a hazard to any of my devices at any time!!! being customer of that mentioned "one of a kind" company is like having a partner that stays like sitting right next to your seat. thank you for your outstanding expertise, world class engineering, real friendship (=excellent communication), and all the love you spend to my babies.  : )

Date
2015-05-22
Name
Robert Stoeger
Instrument
Access Virus A
Location
3492 Etsdorf

Translation: Alexander has breathed life back into the instrument, burned by the wrong power supply, at a really moderate price. This service is really recommendable. Thanks Alexander!

Original text: Alexander hat dem dem durch falsche Netztteil abgebrannten Instrument wieder das Leben eingehaucht, und das zu einen wirklich moderaten Preis. Dieses Service ist wirklich weiter zu empfehlen. Besten Dank Alexander!

Robert

Date
2015-02-16
Name
J. Lewis
Instrument
PPG WAVE 2.2
Location
Baltimore, MD, USA

As always, Alexander has provided me with both excellent advice and excellent service. even though he is half way around the world, he is the only person I trust to give me advice, provide parts, and to work on my PPG Waves. he would also be my first consult if my Elka Synthex should act up. this is a man who knows his craft, is honest, and has never let me down in years of dealing with him thru multiple ship-in repairs and assistance on home-based repairs. Don't bother to look elsewhere, technicians like this are next to impossible to find, and if you happen to find someone remotely qualified, they usually aren't a quarter as pleasant as Alexander. I wouldn't trust anyone else.

Date
2014-09-14
Name
Marcello Noia
Instrument
PPG 2.3 and Waveterm B
Location
Genova / Italy

I initially asked Alexander for some information, and as it turned out to be, he gave full support for everything I needed. Very professional, he sent me all the parts that I needed rebuilt professionally. It has been a real pleasure dealing with him. Again thank you very much!

Marcello

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