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Date
2013-01-07
Name
Jon Carlile
Instrument
Roland MKS-70
Location
Vienna, Austria

Awesome service, very professional, clever and knowledgeable company, essential contact to have if you have old synth's. Highly recommended. Looking forward to meeting and dealing again. Many thanks!

Date
2012-11-26
Name
isaac levi (sandman)
Instrument
Elka Synthex
Location
israel

after 20 years sitting near the sea in a wearhouse Virtual Music brought my synth back to life. the synth needed a fix to CPU card / main osc board/ voice card / tuning  ... all was done very fast..by a very bad mistake i installed back the boards 3&4 wrong :( and alexander helped me what ic's could make the new errors .. fixd it in my work and now i can confirm  its the best synth i got & heard :)))  
wonderfull servicing.

highly recommended !!!

cheers
isaac levi

Date
2012-11-08
Name
James Walker
Instrument
PPG Wave 2.2 and Wave 2.3
Location
UK

Bought New EPROMs for two customers PPG Waves and the difference from V6 to V8.3 is amazing :) . I always recommend owners of PPG Waves with Midi to upgrade to Version 8.3.

Alexander knows his PPGs .

Date
2012-10-08
Name
Justin Lewis
Instrument
PPG Wave 2.3
Location
Maryland, USA

This is my second time using Virtual Music for repairs on my PPG Wave 2.3's. Alexander has handled both instances wonderfully - couldn't ask for better. From beginning to end, he was and continues to be communicative, guiding each step of the process from shipping, arrival in Vienna, updates while on the bench, a very thorough completion record, and shipping back to me. He also assisted with other issues not explicitly covered under the repair. (As an aside, he also has some hard to find replacement part gems for PPG units, Synthex, etc, as well as the hard-to-find Prophet VS data slider.)

There are so few repair shops these days that are trustworthy, and even those that have a decent reputation have nowhere near the level of customer service that VM/Alexander provides. There isn't a center within 200 miles I would trust for face-to-face work, so I have ended up establishing relationships with specialty centers across the US and across the globe. I wouldn't send my PPG, OSCar, or Synthex anywhere but to Alexander. There is nothing like having an expert address the sometimes obscure issues these older synths develop. He's efficient, reasonably priced, and well worth all the positive words - from one repair shop owner to another...

Date
2012-07-02
Name
Arnaud
Instrument
PPG Wave
Location
France

Absolute perfect service. Parts took only a few days to arrive and it's a pleasure to deal with you. Thanks for keeping those parts available and helping people to keep their synth alive. Cheers!

Date
2012-04-23
Name
Sebastien San
Instrument
PPG Wave
Location
France

Just got my Wave back from you.

It's now in perfect condition.

Thank you for your professionalism all the way through the servicing process

Sebastien San

Date
2012-04-04
Name
Bertrand Lajudie
Instrument
PPG Wave 2.3
Location
Paris

My PPG didn't work at all anymore. I sent the cards to Alexander (including the  power supply card in a very bad condition). He solved all the problems quickly for a reasonable price; my PPG is now back to life again. Very good professional service and communication. The 8.3 operating system is also really nice , you can  store and recall sounds by sysex, no more tapes problem.....

If you have any problem with a PPG, this is the place to go.

Date
2011-11-14
Name
Pavel Vancura
Instrument
PPG Wave 2.3
Location
Czech Republic, Prague

I bought a OS V8.3 and I am very happy that in this time exists people who makes things like this. Very good and kindly comunication, fast proceeding, very good manual of OS V8.3!

I can recommend Virtual Music! Thank you!

Best regards from Prague,
Pavel

Date
2011-04-09
Name
Grisanzio
Instrument
PPG Wave 2.2
Location
Italy

I had a not working PPG Wave 2.2 and send all the boards to  Virtual Music,the boards were quickly serviced, upgraded and sent back. I've received all the directions for reassembling and the best technical support!Now this wonderful machine lives again!

Date
2010-06-16
Name
Gianni
Instrument
Oberheim OB-1
Location
Italy

Alexander Guelfenberg's is a top service,very good communications and quick.I recommend it to' all!

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